Code of Conduct.

Your behaviour, body language and communication skills all play a vital role in the code of conduct at Good Lucky House. Shared office spaces mean shared responsibilities. By purchasing our services you agree to abide by the following to ensure that we, as well as those around us, feel productive and more importantly - are safe and protected.

Phone calls
When attending phone calls be mindful of those around you. Avoid using loud speaker. and keep your voice down where possible. If you plan on having a long call - please consider stepping out into the communal zone and shutting the sliding doors.

Business and personal meetings
If you plan on having a meeting with your team or clients, just give us a heads up that you will be using the communal table or spaces. If you feel the meeting will be loud please close the sliding doors. Simple things like putting the chairs back in their original place, and ensuring the table is clear for everyone else goes a long way in maintaining harmony.

Personal cleanliness
What do we mean by personal cleanliness? It means cleaning up after yourself no matter where you are. The space you use today may not be the same space you use tomorrow, always remember to keep your workstation clean. No one likes a messy desk so at the end of the day clear up all empty containers, tissues, papers, and so on. Do not leave anything behind. These are some easy things you can do to avoid inconveniencing others.

Maintain respectful boundaries
A little goes a long way when it comes to workplace etiquette. Remember to be kind and patient. If someone is working or has earphones in, avoid talking to them. We need to respect boundaries in a co-working space. Since we are all sharing space, it is crucial we do our part to make sure our coworkers are comfortable.


Be mindful of your inner voice
What do we mean by inner voice? It is your thoughts and feelings about people or situations that feel like a warning. How do we assess this? When talking to someone, remember to be clear and calm about the things you say. Be open to ideas, and thoughts, be approachable and respectful so that you do not limit your mind. Never be hasty when speaking but take a moment to assess and respond. Remember, how you respond to others is how they respond to you. Doing this can help you steer clear of sounding insensitive and ignorant and can help you evaluate your situation better.

Unwell?
Always inform us in case of anything. If you feel sick and are unable to attend your booking please let us know and we will be happy to reschedule your booking free of charge. Please consider those around if you may be contagious. We would prefer you stay home if at risk of distrupting those around you.

Vacation
If you plan to go out of town and switch up your usual days please keep us notified. It can help us plan and be more effective in managing the space.

Harrasment
Good Lucky House is committed to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, caste, social status, religious affiliation or marital or parental status. We do not tolerate harassment in any form. Members violating these rules may face consequences including, but not limited to, expulsion from our event or space without a refund.

By becoming a member or purchasing a pass, you are agreeing to abide by these guidelines. We expect our community to help us realise a safe and positive experience for everyone.

Harassment includes, but is not limited to:
- Verbal comments that reinforce discrimination based on gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, caste, social status, or religion.
- Sexually-charged jokes, statements, or comments.
- Creation or display of sexual images in public spaces.
- Prejudicial surveillance, deliberate intimidation, stalking, or unwanted following.
- Harassing photography or video/audio recording.
- Sustained disruption of talks or other events.
- Inappropriate physical contact.
- Invasion of personal space.
- Unwelcome sexual attention.
- Advocating for, or encouraging, any of the above behaviour.
These behaviours, as well as others described below, are not conducive to a welcoming environment and are therefore prohibited in all spaces (physical and virtual) that are encompassed in this agreement.

Enforcement
If a participant engages in harassing behaviour, Good Lucky House managers retain the right to take action in order to maintain a welcoming environment for other participants. This includes warnings, expulsion from the space without a refund, or other measures deemed appropriate. Our team is authorised to address anything designed to, or with the clear impact of, making the environment hostile for any members. We expect members to follow these rules in all spaces (physical and virtual) including social activities, and we encourage participants to follow these guidelines outside of these spaces as well.

Online
Not all interactions are necessarily linked to a physical space. But regardless of the mode of interaction, all other guidelines apply here, and extend to unwelcome or deliberately ill-intentioned activity directed at members via social networks, forums or other online platforms linked to their participation in online or physical spaces.

Reporting
If someone makes you or anyone else feel unsafe or unwelcome, we encourage you to report it as soon as possible. Good Lucky House managers will respond to harassment. All claims are taken seriously and will be handled by our dedicated staff. You can make a report either personally or anonymously, both detailed below.

Anonymous Report
Good Lucky House has set up an online form to report harassment HERE. We commit to fully investigating and acting on information we receive through anonymous reporting.

Personal Report
You can make a personal report by:
Contacting: Kat Turner the owner and manager of Good Lucky House.
Emailing us: house@goodlucky.com.au
When taking a personal report, we will make sure that we discuss your issue privately and securely. They may involve other staff to ensure your report is managed properly. At this point, we will ask you to go over the details of the harassment. This can be a difficult process, but we’ll handle it as respectfully as possible, and you are welcome to bring someone with you for support. We will never ask you to confront someone, and we will not relay your name or information to the accused.

Our team will be prepared to put you in touch with security, law enforcement, or any other local services you request. We want you to feel safe and comfortable. Your participation is important to us.

Important Contact Numbers
Police: (02) 4226 7899
Medical Emergency: 000

Photo Policy
All recordings must be identified publicly and give participants the option to not be recorded. Participants are free to ask that photographs of themselves are withheld from any promotional materials. To maintain privacy and personal boundaries, all participants must ask before taking any photographs that are clearly meant to highlight a small group or single person.

Inclusive Language
As language is both a reflection of, and a contributor towards, culture, we ask that all participants use language that demonstrates the best aspects of co-working culture and avoid language that could alienate or disparage others. This means that all members of our community need to follow these guidelines for what constitutes disrespectful language.

General Guidelines
There is no place at this space for language that is openly or casually degrading to a person or group. Any words or phrases, no matter how seemingly innocuous, that perpetuate negative stereotypes and communicate exclusion are not allowed. Some of these can be subtle and said without ill-will, which is why we encourage participants to examine their own language and use this guide as an opportunity for learning. For some examples of language that we are trying to avoid, please see the below examples.

Racism
Racism is deeply rooted across societies globally, exists among all social classes, and is connected to a long history of violence, oppression, and domination. Addressing individuals or a group of people in a diminutive, derogative, or malicious way based on their (assumed) race and ethnic background is racist, disrespectful, and harmful. We do not tolerate any racist behaviour, slurs, statements, or jokes.

Ableism
Words like “crazy,” “dumb,” “insane,” or “lame” are examples of language that devalues people who have physical or mental disabilities. Many people use these words not because they seek to be hurtful, but because they are attempting to describe something they perceive to be outside of the norm, which reinforces harmful stereotypes and impacts real people. Instead, try to broaden your vocabulary and find ways to express yourself that are more appropriate, inclusive, and elegant.

Sexism
We strongly advise avoiding gendered pronouns as well as any gendered terms. Everyone is expected to respect each other’s chosen pronouns. When using pronouns it is always better to ask than assume. Try to avoid using words like “dude” or “guys” to address groups. This shorthand contributes to linguistic barriers that drive exclusion and an unwelcoming environment.

Mediation
If you are accused of violating the Code of Conduct, before escalating an issue and challenging the validity of a report against you, see if it’s possible to learn from the experience, reflect, apologise, and move on. However, if you feel you have been falsely or unfairly accused of violating this Code of Conduct, notify a manager with a concise description of your grievance. Your grievance will be handled in accordance with Good Lucky House policies.